The Breakaway Group is committed to making a difference in healthcare.

The Breakaway Group was created to develop an optimal IT adoption solution specifically in the field of Healthcare IT. Our team includes many experts and industry leaders who have contributed to researching, nurturing and evolving our unique methodology. Meet some of the exceptional people who will now be contributing to your organization’s success: The Breakaway Group is a team of highly skilled professionals whose experience in healthcare and learning design delivers exceptional value to our clients.


Heather Haugen, Ph.D

Heather Haugen, Ph.D

Managing Director, The Breakaway Group

Heather Haugen, Ph. D is the Managing Director of The Breakaway Group. Heather is the driving force for the research and publications that support the EHR adoption methodology at TBG. In her tenure with The Breakaway Group, Heather has successfully authored two books focused on healthcare IT adoption. Additionally, Dr. Haugen holds a faculty position at the University of Colorado as the Track Director of Health Information Technology, where she teaches and mentors doctoral students. She also serves as the Academic Chair for the Colorado Health Information Management Systems Society.



Lori McMillan

Lori McMillan

VP Operations Support

Lori has over 15 years of executive level experience in healthcare, non-profit and software industries. She leads our internal operations and talent management efforts which includes recruiting, retaining and developing our workforce. Lori and the entire staff are committed to maintaining the great TBG culture and Our Promise “To always leave more than we take”.



Colette Palmer

Colette Palmer

VP of Client Services

Colette holds a Masters in Business Administration and brings more than 15 years of experience leading teams through business development and change management, the majority of which has focused on the healthcare industry.



Danny Cisneros

Danny Cisneros

Manager of Product Support

Danny Cisneros is our Product Support Manager that assists in all aspects of our product support for our healthcare partners. Prior to working with TBG, Danny worked for Centura Health.



David Malach

Manager of Software Development & IT

David manages our Software Development and IT teams with over 20 years of professional experience in software development and infrastructure management. David is a constant researcher of new technologies for business applications, and is an aggressive problem solver with a passion for delivering exceptional client experiences.


Kerry Harbeck

Kerry Harbeck

Operations Manager

Kerry Harbeck is our Operations Manager who serves ambulatory and regional organizations. For five years, she worked at a Denver area healthcare organization leading training projects for inpatient and outpatient HIM implementations and adoption. Kerry holds a Master's degree in Instructional Design with an emphasis in eLearning.



Andrea Kamper

Andrea Kamper

Operations Manager

Andrea Kamper is our Operations manager that assists in educating and managing a dynamic support team that provides support to all other operations teams. Andrea brings eight years of patient care experience and six years experience in designing and developing EHR education.



Jesse Reeves

Jesse Reeves

Operations Manager

Jesse Reeves is our Operations Manager that assists in creating learning solutions for our large IDN healthcare partners. Prior to working with TBG, Jesse worked for the one of the End Stage Renal Disease networks that managed kidney dialysis patients for Medicare, and prior to that, spent several years in the communications field.



Andrew Kort

Andrew Kort

Operations Manager

Andrew Kort is our Operations Manager who serves the healthcare provider space through our vendor partnerships. He has a strong background in adult learning design and technology and project management. He has extensive previous experience supporting our clients in a Senior Multimedia Developer role.



Lori Balstad

Lori Balstad

Operations Support Manager

Lori has worked in the hospitality industry for over 20 years and brings her passion for working with people and process expertise to The Breakaway Group. She has worked in sales, operations and purchasing while leading and supporting teams. She currently supports TBG’s internal operations including managing communications, events, and talent development related initiatives.