After deciding to undertake a significant investment of time and budget in replacing or consolidating an EHR, there will no doubt be discussion about how to manage the project and all of the supporting requirements for such a large initiative. One major area to determine is how to train the entire group of impacted end users in your organization. This is a challenge for all resource-constrained organizations, no matter their size or shape.
Why Training Matters
A well-designed training program provides users with the knowledge and proficiency needed to do their jobs after go live. Effective training increases confidence and reduces support costs at go live. Unfortunately, many organizations rely on a traditional classroom approach as their primary strategy for keeping users proficient. Instead, applying a blended approach to education allows for better tracking of proficiency metrics, less variation in user knowledge and confidence, and most importantly, improved job performance with patients.
Ensure success With More Than Just Training
Organizations need to aim for a higher goal than just checking “training” off the list. The true goal is for end users to adopt the technology. Aiming for adoption means designing the best workflows, making sure the application is well-tested prior to implementation and throughout optimization, helping leaders support their staff through the monumental change to the work day, and communicating effectively to staff at all stages of the project and for the long-term use of the application.
Think Long Term
Many organizations don’t get much further after approving a training program designed to get them through implementation. One key to long-term success with education is to take an approach that represents your organization, is scalable to support organization growth and change, and is repeatable to ensure that new employees receive the same great learning experience that users received at go live. This requires a sustainable solution and resources that remain focused on end user success.
For over 16 years, The Breakaway Group has been revolutionizing how healthcare learns, implements, and adopts new health information technology. The Breakaway Group has helped nearly 1 million professionals optimize the use of health IT systems. We guarantee that our customized, scalable, repeatable learning solution will establish user proficiency in any health IT application. The Breakaway Method™ supports healthcare organizations in adoption of new workflow applications 60% to 80% faster than traditional classroom education.
Leverage our research-based methodology to dramatically reduce stress and inefficiencies, eliminate guesswork, and shorten the time required to attain proficiency before or after go live, and then sustain it throughout technology, workflow, and personnel changes for years to come.